Fiddleheads Violin Shop Policies

Eco "Green" Policy - Instrument & Bow Trials - Tone Guarantee - Consignment Sales - Trades & Upgrades - Returns - Price Matching

Other Information: About Us - Testimonials - Awards - Location - Contact - Pricing

Eco "Green" Policy

Fiddleheads is proudly an eco-friendly business. Please visit our Green Policy page for more information.

Instrument and Bow Trials

Instrument and bow trials are welcome and encouraged. Please visit our Trials page for more information.

Tone Guarantee

We guarantee the tonal development of our new instruments. Please visit our Tone Guarantee page for more information.

Consignment Sales

Fiddleheads takes very limited consignment sales of instruments, bows and accessories.

We are very picky about the instruments we take on consignment and will turn away ones which do not meet our standards or if we are not in need of more used instruments.

Keep in mind that instruments which priced higher than our average prices will not sell quickly. In this case lowering the price helps to sell the instrument faster. Besides, we cannot in good conscience charge more than what we feel an instrument is worth.

We take 20% of the selling price of all consignment items. For example, a violin selling for $800 in our shop would get the buyer $640.  The consignment fee of $160 is only charged once the instrument sells and under no circumstances before sale unless we choose to purchase the violin outright, which would not be a consignment.

The seller is responsible for shipping (as well as return shipping to the seller, if needed) and the cost of any repairs or strings the instrument may require before being listed for sale. 

We will also post photos of the violin on our site so sending the instrument to us is not necessary. This will at least help determine if there is a market for the instrument.

Minimum consignment period is 90 days. Buyer offers below asking price may be presented to the seller for their approval.

Trades & Upgrades

Trades are upgrades are accepted pending our approval. Much of this depends on the customer's asking price for the instrument and if we have need for more used instruments.

We give preference towards instruments which we've previously sold to take back on trade.

Very much like our Consignment Sales policy we reserve the right to refuse instruments due to their condition or if we think they will not sell quickly. Instruments which have been damaged or altered may not be redeemable for trade or upgrade.

As well, unfortunately some customers have paid too much for instruments elsewhere and we cannot guarantee we can pay them back their purchase price on a trade, especially once the instrument is used. In many cases we recommend our customers sell their previous instruments in private sale where they can get back more of what they paid than in a trade. Note that some cheaper new instruments, particularly budget level student violins, will depreciate since purchase.

We take instruments on trade/upgrade as long as the next instrument is double the price of the trade-in. Should the trade-in need repair, new strings, or any money put into it to make it salable, we deduct the fees from the trade-in value. Note we are very reasonable about this and work to keep your investment in the instrument solid. This is a FAR more reasonable policy than most shops have.

We are very reasonable on these points and want all parties to be more than satisfied with the trade or upgrade. Please contact us with any questions you may have.

Returns

Ideally, if a return is needed, both buyer and seller come out very satisfied with the transaction and no one loses money on the deal. We want to see our customers happy and try to replace the item for the customer with one of equal or higher value when possible.

We openly reserve the right to refuse returns. This is usually because we pay our sellers and makers promptly (often before they will even create the instrument or ship from their warehouse) and cannot ask for the money back in the event of a return after a deal is closed.

Therefore we ask that our customers purchase with confidence. This means asking many questions, of which we are more than happy to answer. If required to make a sound decision (mind the pun), customers are also urged to take instruments on trial, where possible, to aid in their confidence as buyers.

Returns which are allowed are subject to a 15% restocking fee. This is due to the 10% to 20% restocking fees our suppliers charge back to use when we return the item to them as well as our time invested into the sale. Buyer also pays shipping and any necessary costs to cover replacement strings, etc to restore the instrument to sellable condition.

Items covered by a manufacturer's warantee, such as Tabary Prism, Jean Tabary L'Original is replaced owing to any manufacturing defects. Items which are damaged as a result of misuse or transit are not covered. In no case of accidental damage can the item be returned for refund.

Exceptions to the returns fee are new instruments covered under the Tone Guarantee and only when certain criteria are met.

Price-Matching

We try our best to match a competitor's price but do ask that a few criteria are met:

Same Item

First the item must be the same model and in the same condition. In a nutshell, the product must be equally comparable to the one we are offering. For example, instruments must be setup to the same level and have the same strings, case, etc to be eligable.

Shipping and Other Costs Considered

Next, the customer is asked to include any applicable shipping and other fees with the price we are to match. We ask this as many online sellers add on superfluous handling, packing and drop-shipping fees. Such sellers use the extra fees to help make back their "unbeatable low" internet price. So, thoughit may look like a better price before you've made it past the shopping cart, many times ours is actually the better deal.

Note that Fiddleheads only charges what we pay for the shipping and do not make extra money on shipping. In fact, many times we end up paying more to ship your package than we bill for. We just "eat" the extra loss as a cost of gaining your business.

Canadian and Exchange Issues

Canadians and other customers outside the USA should keep in mind that many sellers have exceptionally low prices but willnot ship to Canada or deal with any foreign payment. So the price may be great, but it does little good if it is not available to a Canadian customer! Also consider that credit cards charge an average foreign exchange of 3% on purchases in other currencies which can amount to $30 more on a $1000 purchase even when the exchange is at par.

Fiddleheads happily serves Canadians at the current exchange rate and try our best to use shipping methods which do not charge brokerage fees or any extra taxes at the border.

Deal with Reputable and Legal Sellers

Finally, there are a few "basement sellers" in Canada who sell products without charging the applicable federal and provincial taxes. This is highly illegal and we choose not to price match with these sellers as they are unlawfully creating a price advantage by not collecting tax. If you are unsure if the seller charges Canadian taxes you can ask them for their tax ID.

Thanks!

Thank for for taking the time to learn about Fiddleheads Violin Shop's policies. Please feel free to contact us with any questions, concerns or feedback on these policies.

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